Shipping & Returns
We offer Free UPS Ground shipping for orders $49 and over delivered within the contiguous United States. For all other orders (including those shipped to AK & HI) shipping charges are automatically calculated by the shipping carrier based on the order weight, dimensions and destination. You will have the opportunity to view the shipping charge in your shopping cart and during checkout before finalizing the order.
We work very hard to ship all in-stock orders promptly within two (2) business days or less. Please know all of the products we sell are stocked right here in our U.S. warehouse (we never drop-ship!).
Sorry, we do not ship to P.O. boxes, freight forwarders, UPS stores, international addresses, hotels, motels or other places of temporary occupation; a valid U.S. street address must be provided.
At Miscela d'Oro USA our goal is your complete satisfaction with our products and service. If for any reason you are not pleased with your purchase you can return it within 30-days (unopened, as-new condition in the original manufacturer’s packaging) for a full refund of the item price paid less any shipping charges.
In order to receive your refund, please complete the following steps:
- Contact us at 718-834-8724 or email email@example.com to obtain a Return Authorization (RA) number, otherwise the package may not be accepted.
- Carefully package the product(s) for safe transit including a copy of your invoice or packing slip and a note indicating the reason for your return and ship to the address below via an insured carrier (such as UPS, FedEx, or the US Postal Service). Customer is responsible for return shipping costs.
Miscela d'Oro USA, Inc.
Attn: Returns Dept.
25 Branca Rd., Suite A
East Rutherford, NJ 07073